Privacy Policy

Introduction

As part of the use of its services and in particular the services accessible on its website and mobile, CARLINGUE, as data controller, may collect and process personal data concerning you.

We are committed to respecting the rules for protecting the privacy of prospects and visitors to our sites: website and mobile. All processing of personal data implemented within the framework of accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the “data protection” law of January 6, 1978, as amended, and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.

1 – What are our commitments regarding the protection of personal data?

CARLINGUE is committed to ensuring a high level of protection of the personal data of its customers, prospects, users of its websites: internet and mobile site and any other person whose personal data it processes.

CARLINGUE undertakes to comply with the regulations applicable to all personal data processing that it implements:

Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
Your personal data are kept in an adequate, relevant manner and are limited to what is necessary in relation to the purposes for which they are processed;
Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is deleted or rectified without delay.
CARLINGUE implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned from the design of the processing operations.

Furthermore, CARLINGUE contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).

2 – What personal data do we collect?

A – Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the service we provide to you.

Generally, we may collect the following categories of personal data directly:

personal contact information, such as your first name, last name, email address, postal address and telephone number(s);

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.

B – Personal data concerning minors

CARLINGUE does not collect or process personal data relating to children under 18 years of age without the prior consent of the parents or holders of parental responsibility over the child.

If personal data concerning children is collected via our websites and mobile, parents or holders of parental authority have the possibility of opposing this by contacting us at the address indicated at the bottom of this page.

3 – How is personal data collected?

A – Means of collecting your data

As part of our relationship, you may communicate your personal data to us by various means, particularly on our sites: website and mobile during your internet browsing, purchases, reservations, by completing the various collection forms, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you publish comments on our social media pages, when you establish any contact with our establishment or when you transmit your personal data to us in any other way.

B – IP address

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. Each time you request the site, our servers record the trace of your passage. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we must apply the conditions of use to protect our services, customers or to comply with applicable laws.

Cookies

In order to constantly improve the quality of the services offered on our sites: website and mobile and their suitability with your expectations, CARLINGUE may use “cookies”, text files used to identify your terminal when you connect to one of our services. The deposit of cookies or tracers in your terminal (computer, tablet, smartphone, etc.) allows CARLINGUE to collect information and personal data, according to your choice of settings for your terminal.

Types of cookies used:

Cookies essential to the use of the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.

Site performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.

Functionality cookies. These cookies allow the website to remember choices you have made (such as your user name, language or region) and provide more specific and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive these types of cookies on your device.

Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertisements that are tailored to you and your interests. They also make it possible to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They memorize visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to the site features provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified via the data collected.

Cookies from third-party websites and social networks. Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by these websites and social networks. For more information, please consult the information provided by these third-party websites and social networks about their own cookies.

D – Respect for your privacy

We are committed to protecting your privacy and adhere to the following 2 principles.

– We do not associate any information with your cookies that would allow you to be directly and personally identified. Cookies do not allow us to know your address, date of birth, telephone number or any other information that would allow you to be identified.

– We do not provide any personal information to advertisers or third-party sites that display our interest-based ads.

If your computer or mobile is used by several people, or if it has several browser software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E – Links to third party sites

Our sites: website and mobile may contain links redirecting to third-party websites.

We assume no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

Submission of information to third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of those websites before submitting any personal information.

4 – What is the purpose of the data that may be collected?

Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is notably necessary:

To ensure the execution of the service contract;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services or benefits available on our establishment’s website, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc.;
To enable you to browse our websites;
To best match our information, notifications, offers and other forms of services to your interests;
To facilitate the completion of administrative formalities relating to reservation and purchase.

5 – How long is your data kept?

CARLINGUE undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by to indicate and take into account in particular the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.

6 – Who is likely to access your personal data?

A – Recipients of your data

The data collected on our website and mobile may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, CARLINGUE asks its service providers to implement strict confidentiality and protection measures for this data.

B – Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, CARLINGUE will make every effort to ensure that this international transfer of data has an adequate level and guarantees of security.

7 – How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and portability of your personal data.

In addition, you have the legal right to define guidelines regarding the fate of your personal data post mortem.

Furthermore, any person who is a minor at the time their personal data is collected may obtain its deletion as soon as possible.

These rights can be exercised by mail to the following address:

CARLINGUE
46 AVENUE VILLARCEAU
25000 BESANCON

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the National Commission for Information Technology and Civil Liberties in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.

8 – Computer security / securing transactions

Ensuring the security and confidentiality of the personal data that you entrust to us is a priority for CARLINGUE. We therefore implement all useful technical and organizational measures, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or unlawfully.

The security and confidentiality of personal data is based on everyone’s best practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (in particular in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.

9 – Contact-us

For any additional questions regarding this policy or the way in which CARLINGUE processes your personal data, we invite you to contact us at the following address:

CARLINGUE

46 AVENUE VILLARCEAU
25000 BESANCON

10 – Changes to the declaration

CARLINGUE reserves the right to adapt the personal data protection policy. When we make substantial changes to this Declaration, we publish a link to the Declaration on the home page of our site.

11 – Opposition to telephone canvassing

The user has the option of registering on the telephone canvassing opposition list by calling +33 3 88 48 33 38